The Primestone Housing Solutions team is a group of seasoned housing professionals with extensive experience in the housing industry. Our advanced technology lets corporate guests search properties, see client-specific pricing, explore building and neighborhood amenities and then lease properties — all from the convenience of their desktop or mobile device. Guests can choose from a broad selection of modern, fully-equipped apartments in the most desirable locations. All of our furnished apartments feature state of the art WiFi, voice assistants (Alexa) as well as designer furniture, high-end appliances, and top-of-the-line fixtures. Most properties also include doormen, fitness centers, pools, and parking. Guests can count on our white-glove, high-touch service approach which includes 24/7 maintenance and on-call personal concierge services offering recommendations and reservation assistance for dining, travel, and healthcare.

We require a minimum of 30 days but you’re welcome to extend your stay as long as you’d like.

Every apartment is thoroughly cleaned before you arrive. Our policy is to keep it vacant 72 hours between guests. The apartments are cleaned to a 20-point system. During your stay, optional cleaning services are available for an additional fee. All cleaning personnel wears a mask, have been thoroughly trained on COVID precautions, and have been tested prior to their visit.

Before you arrive, your Primestone account coordinator will provide you with a link to your Primestone concierge app. All the details about the apartment and instructions on how to gain access to your apartment will be in your app. Receiving your keys varies by property but sometimes includes getting your keys from the doorman, a lockbox or even keyless entry via your phone.

No. Our extended stay apartments are also available to other kinds of guests, including Human Resource/Relocation departments, television and movie production crews, intern programs, insurance company clients, needing furnished, temporary housing, etc.

We provide quality, full-size accommodations at a lower cost than most hotel rooms. Our apartments offer the space, privacy, and comfort you would expect in your own home. Primestone’s temporary housing offers the same services and amenities you would find at a top hotel plus fully equipped kitchens and beautifully furnished living, sleeping, and dining areas. Our apartments feature high-speed Internet access and space to work at home. Most properties offer a doorman, concierge, fitness centers, meeting facilities and housekeeping services. You receive all these benefits while paying less than you would for single hotel room.

Primestone corporate apartments come with all the amenities of home including professionally designed, quality furnishings and fully appointed kitchens, baths and bedrooms. We also provide all household items, such as kitchenware, linens and starter supplies (soap, paper products, etc.). A full list of household amenities is available upon request. Depending on the location, you may also have use of the pool, clubhouse, and exercise facilities, along with other on-site amenities.

Yes. If you are unable to locate a Primestone apartment in the area you require, send us a message via the “Chat Now” feature or submit a request here and receive tailored options in 24 hours. You can also contact your sales rep directly.

Yes. You may access your personalized information via the Primestone Concierge app. This app provides valuable information regarding your stay including move-in/out instructions, key arrangements, building photos and more. All this information is available to our guest’s pre-arrival and throughout their stay.

Many of Primestone’s properties allow small pets with an additional pet deposit. Please contact your account coordinator for more information.

Our dedicated team is available to help you 24 hours a day, 7 days a week. They can be reached via our toll-free number or you via the Primestone concierge app.

Yes, we can provide housekeeping if you require. We can arrange weekly or bi-weekly cleaning services for an additional fee.

Yes, all apartments offer laundry facilities, whether in the apartment or on-site at the property.

You can view all our properties on our website or speak with an account coordinator to help make your selection. If your company has a booking code you can, book, sign your lease agreement and pay online via our website.

All monthly charges are consolidated into one itemized invoice. You may pay this by check, ACH or with a credit card (MasterCard, Visa, American Express, Discover and Diners Club). Depending on your company’s policy, the invoice can be sent directly to the company.

After 4 PM on your check-in day.

Your client service representative can arrange for use of service elevators in certain buildings. Please notify your representative before move-in.

Primestone is happy to extend your lease, however it is important to contact us immediately when your need to extend the lease becomes apparent. At Primestone, we pride ourselves on being very flexible and will do our best to keep you in the same unit or at least the same building.

All personal items and trash must be removed, and the apartment left in the same condition as found upon move-in. Upon your departure, we will inspect the apartment. Currently, we document and photograph any excessive wear and tear or damages.

Shortly before your scheduled move-out, your representative will contact you to confirm your departure date. Arrangements will be made for your departure, including key drop off instructions. We will ask for forwarding information for any letters or packages that may arrive to your attention.

Normal wear and tear is expected on our furniture and within the apartment. Primestone will provide digital photos of any damages that are found as a result of your stay. We keep detailed property records, and you will be charged only for any excessive wear or damages found.